🛒 Ordering & Products
Q: What’s included when I buy a ball pit?
A: Our ball pits are sold without balls, unless otherwise stated. You can purchase themed ball packs (100pcs) our Themed Ball Packs Collection!
Q: How big are the ball pit balls? Are they safe for dogs?
A: Our balls are approximately 2.75 inches (7 cm) in diameter—durable, lightweight, and made from non-toxic, BPA-free plastic. Perfectly pup-safe and gentle on teeth!
Q: Can I choose specific colors or themes?
A: We offer a variety of pre-matched color themes (like Sugarplum Sprinkle or Buster Blue) and seasonal options. Select your favorite when adding to cart.
🚚 Shipping & Delivery
Q: Where do you ship from?
A: We ship directly from our international suppliers, which helps keep our prices affordable.
Q: Do you ship internationally?
A: Yes! Fetch & Dive offers international shipping worldwide so dogs everywhere can enjoy their ball pit adventures.
Q: How long does shipping take?
A: Shipping times typically range from 7–20 business days, depending on your location. Tracking details are provided once your order is on the way.
Q: How much is shipping?
A: We offer free shipping on most orders! If a shipping fee applies, it will be shown at checkout before purchase.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience.
Q: Do you offer discounts?
A: Yes! Keep your eye out for discounts and follow us on our socials for updates and flash sales!!
A: Shop our Bundle Packs to save money!
🐶 Care & Use
Q: Are these products chew-proof?
A: While our balls are sturdy, they’re not designed for heavy chewing. We recommend supervising play to ensure safety and longevity.
Q: How do I clean the ball pit or balls?
A: Gently wipe with a damp cloth or rinse with mild soap and warm water. Let air dry before use.
📦 Returns & Support
Q: What’s your return policy?
A: We offer 30-day returns on unused items in original packaging. Contact us at Contact@FetchandDive.com for assistance.
Q: What if my order arrives damaged or incorrect?
A: We're here to help! Please contact us within 7 days of delivery with a photo of the issue, and we’ll make it right.
🐕🦺 Community & Ambassadors
Q: Can my dog be featured on your site?
A: Yes! Submit your photos and questions to our Doggie Diaries email - DoggieDiariesSubmissions@fetchanddive.com. Tag us on social @Fetch.and.Dive and use #FetchandDive.
Q: How do I become a Fetch & Dive Ambassador?
A: We’d love to have you! Visit our Ambassador Program Page to apply and earn rewards by sharing our products.